Dave Carroll is a Canadian singer songwriter with a 20 year career in the music business who became known around the world in July of 2009 with a Youtube music video called United Breaks Guitars. His experience in a frustrating customer service process with United Airlines and his creative use of social media to share that message has reached over 100 million people and become one of the most successful customer service complaints of all time. He has been featured in almost every major news media in the world, Harvard Business School has completed a business case on his experience and Dave has spoken on Capitol Hill in Washington, and delivered keynotes at Columbia University and other significant customer service and social media events across North America.
